Hospital charges paid to the hospital from its official price list — we add nothing and take no commission. Our service fee — interpreting, translation, escort and scheduling — on its own line. Deposits only when a date or an implant must be held, with cancellation terms before you pay a cent.
No bundled "all-inclusive packages", no vague deposits, no payments to an account you cannot trace.
You receive an itemised quote built on the hospital's published price list, with our service fee on its own line.
Only when a surgical slot or custom-ordered implant must be reserved. Paid to the hospital, receipt in your name.
For interpreting, translation, a coordinator on appointment days, scheduling and logistics — a fixed fee that is never a percentage of your hospital bill. Per the agreed schedule: typically a retainer at confirmation, the balance before your itinerary is finalised.
An estimated deposit is settled at the cashier or by bank transfer, on the hospital's own account and receipt.
The final bill is reconciled against actual treatment — you see the itemised breakdown before you pay it.
Official invoice, itemised English statement and clinical reports, collected before you leave China.
China is close to cashless, and foreign patients frequently arrive unprepared. Set the first two up before you fly.
| Method | Where it works | Good for | Notes |
|---|---|---|---|
| Alipay / WeChat Pay (linked to a foreign Visa or Mastercard) | Almost everywhere: hospitals, pharmacies, shops, transport | Consultations, tests, pharmacy, outpatient bills, daily spending | Verify identity with your passport number; link an international card. Set this up before departure. |
| Bank transfer (SWIFT / international remittance) | Hospital corporate account | Large inpatient bills — surgery, multi-day stays, expensive devices | Ask us for the correct receiving details; we confirm them against the hospital's invoice to protect you from payment fraud. |
| International credit card at the hospital counter | Most large Grade IIIA hospitals | Deposits and mid-size bills | Visa and Mastercard are the most widely accepted; American Express and some corporate cards are less reliable. |
| UnionPay | Universal in China | Any payment | Useful if you already hold a UnionPay card. |
| Cash in RMB | Everywhere | Small payments, taxis, SIM cards, incidentals | Carry a modest amount; do not rely on cash for hospital bills. |
All hospital prices are quoted in RMB (¥). Dollar and euro figures on our website are indicative conversions for orientation and will move with the exchange rate; the RMB figure on your written quote is the one that governs. Always pay on the hospital's official account or at its cashier, and keep every receipt — you will need them for reimbursement and for your insurer.
Your written quote states exactly which of the above are inside your figure. If a hospital's estimate changes during treatment, you are told, the change is explained, and it is re-quoted in writing before it is made.
| When you cancel or postpone | Our service fee | Hospital deposit |
|---|---|---|
| Before an invitation letter is issued or appointments are booked | Refunded in full | Not yet payable |
| After appointments or an invitation letter have been issued | Refunded less work already performed, agreed with you in writing | Per the hospital's rules |
| Within 7 days of the scheduled procedure or admission | Non-refundable | Usually non-refundable — the surgical slot and any custom-ordered implant are held for you |
| Postponement to a different date | No extra service fee; one re-booking free of charge | Often transferable at the hospital's discretion |
| The hospital cancels or changes the procedure for clinical reasons | Refunded in full for that procedure | Refunded or applied to the new plan |
Any deposit you pay is held by the hospital, not by us, and the hospital's own cancellation schedule governs its return. We give you that schedule in writing before you pay anything. Full contractual detail is in our Terms of Service.
Complications are managed by the hospital and treating team, inside a large Grade IIIA institution with intensive care and every specialty on site. Your coordinator helps with interpretation, communication with your family, insurance paperwork and extending your visa or accommodation if discharge is delayed.
Buy travel insurance that covers medical treatment abroad, complications, evacuation and trip interruption before you fly. Most international health insurers do not direct-bill Chinese public hospitals, so plan to pay locally and claim afterwards — we supply the invoice and itemised statement your insurer needs.
Before discharge you receive a translated discharge summary, the operative record, your imaging on disc, a written medication and rehabilitation plan, and a fit-to-fly assessment from your surgeon — the document airlines ask for.
Send us your insurer's claim form during your stay and we will ask the hospital to complete it while you are still on site — far easier than chasing signatures from another continent.
We do not ask you to pay a hospital bill into a personal account. We do not bundle hospital charges and our fee into a single untraceable payment. We do not take a deposit before you have a written quote in front of you. And we take no commission, rebate or referral fee from any hospital — our only income is the service fee on your quote, so we earn nothing more when your treatment costs more. If anyone offering to arrange your care in China does any of those things, stop and check.
